Frequently Asked Questions

Everything you need to know about your uni-ball shopping experience.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

What is your return policy?

We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.

Do you offer international shipping?

Currently, we ship to most major international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are uni-ball pens refillable?

Many of our popular series, including the 207 and Vision Elite lines, are refillable. You can find compatible ink refills in our 'Refills' category on the website.

What should I do if my item arrives damaged?

If your product arrives damaged or defective, please contact our customer service department within 48 hours of delivery with photos of the damage to receive a replacement.